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Hotel Policy

Arrival & Check-In

At Kodō Hotel, we combine personalized service with seamless self-check-in and room access technology to enhance your stay.

Smart Technology 

  • Self-check-in is completed through your smartphone and your room key is securely stored in your Apple Wallet or Google Wallet. 
  • By booking, you consent to receive SMS updates related to your stay. Text “HELP” for support or “STOP” to opt out. 
  • In-room landline phones are not provided; please use your personal device for all communication. 
  • In case of emergency, dial 911 and notify our team at (213) 263-6310. 

Guest Experience & Self Check-In 

  • Room key is delivered digitally on the day of arrival upon completion of online check-in. 
  • Check-in kiosks are available on-site and can print a physical keycard upon request. 
  • 24/7 guest experience support is available, both in-person and at (213) 263-6310. 

 

Check-In & Check-Out Times 

  • Check-In: 4:00 PM 
  • Check-Out: 11:00 AM 

 

Early Check-In & Late Check-Out 

  • Early check-in from 1:00 PM: $60 fee 
  • Late check-out until 2:00 PM: $60 fee 
  • Purchase through your check-in link or by texting Guest Experience at (213) 263-6310. 

 

Self Check-In / Check-Out 

  • Secure online check-in link is sent 48 hours before arrival. 
  • Government-issued ID with credit card and $250 security deposit is required. 
  • Room access is granted via QR code sent to your phone. 
  • Same-day bookings after 4 PM require immediate online check-in. 
  • To check out, scan the QR code on your door or text (213) 263-6310 with “Checking Out.” 

 Parking 

  • On-site parking available for $50 per night. 
  • Reserve through your check-in link or under “Add-Ons.” 
  • Located behind the hotel—enter alley before 7th Street; signage is posted. 

 

Room & Guest Policies

Age Policy 

  • Guests must be at least 21 years old to reserve and check in. 

 

Room Occupancy 

  • Superior King Plus (Rooms 2, 7): up to 3 guests 
  • All other rooms: up to 2 guests 
  • Children under 12 stay free within occupancy limits 
  • Violation of occupancy limits may result in additional charges or cancellation. 

 

Pet Policy & Service Animals 

  • Only ADA-recognized service animals are permitted. 
  • Animals must not be left unattended and must be leashed outside the room. 
  • Damage caused is subject to the $250 deposit. 

 

Food Delivery 

  • Guests may use delivery services 
  • Drivers must be met in the lobby (not permitted on guest floors) 

 

Package Deliveries 

  • Must be addressed to reservation holder and delivered during stay dates 
  • Unclaimed packages post-checkout will be returned to sender 
  • Hotel not responsible for lost or mishandled packages 

 

Financial Policies

Payment & Cancellation 

  • 24-Hour Free Cancellation:
    Available for reservations made at least 72 hours in advance.
     
  • Flexible Rate (Refundable):
    First night charged at booking; remainder 24 hours before check-in. Cancel/change up to 24 hours before check-in. Cancellations after this time result in forfeiture of full payment.
     
  • Direct Booking Offer (Non-Refundable – 15% Off):
    First night charged at booking, balance after 24 hours. No changes/refunds
     
  • Last-Minute Bookings:
    Non-refundable if booked within 48 hrs of check-in.
     
  • No-Shows:
    At 11 AM the day after arrival, reservations that are No-Shows without prior communication are canceled without refund.
     
  • Cancellation Requests:
    Must be submitted in writing via email (info@kodohotel.com) or text to (213) 263-6310 

 

Taxes & Fees 

  • A 14% California Occupancy Tax is applied to all room rates. 

 

Security Deposit 

  • $250 hold collected at online check-in. 
  • Released post-checkout (1–3 business days) 
  • Forfeiture may result from: 
  • Noise complaints 
  • Smoking violations 
  • Exceeding occupancy 
  • Property/linen damage 
  • Missing items 
  • Unauthorized filming 
  • Other hotel policy violations 

 

Hotel Amenities & Services

What’s Included 

  • Daily morning beverage from kodō café 
  • Kodō café welcome drink + bottled water 
  • Complimentary mini bar (except Standard Queen) 
  • Daily housekeeping refresh 
  • High-speed WiFi 
  • In-room Bluetooth speaker 
  • Luxury linens and bath amenities 

 

Housekeeping 

  • Daily room refresh included. 
  • Full cleaning available upon request. 
  • To decline Housekeeping, place “Do Not Disturb” sign on your door. 
  • For any requests, use the in-room QR code or text (213) 263-6310. 

 

Café, Restaurant & Bar 

  • Cafe: 9 AM to 5 PM Daily  
  • Restaurant & Bar: 5:30 PM – 10:00 PM Wednesday – Sunday 

  

Property Rules & Conduct

 

Smoking Policy 

  • No smoking in rooms or common areas.  
  • Any violations result in a $250 fee  + deposit forfeiture. 

 

Photography 

  • Professional/commercial photography requires prior written approval. 
  • Unauthorized photography is prohibited. 

 

Guest Responsibility 

  • Guests are financially responsible for damages or violations. 
  • Lost or stolen items due to guest negligence are not the hotel’s responsibility. 
  • Respect for fellow guests and hotel staff is required at all times. 
  • By staying at kodō, guests agree to all hotel rules and policies.