Hotel Policy

SELF CHECK-IN

We operate under full self check-in / contactless service. ​Our front desk is virtual and may be reached via text.  Your room key is a QR code sent to your smart phone shortly before check in time. Pre check-in requires government-issued identification and a credit card under the same name. 

For same day reservations made after 4 PM your online check in must be completed and approved upon booking in order to guarantee your reservation.

 

SMART TECHNOLOGY POLICY 
At kodō hotel we embrace the convenience and efficiency of smart technology to enhance our guests’ experience. Our rooms are not equipped with landline telephones. Instead, we require guests to utilize their own smart devices for various communication needs. 

 

Digital Check-In & Room Access: Use your smart device to check in on our website and receive a digital room key. This key provides access to your room for your entire stay. 

 

Front Desk & Emergencies: For assistance, scan the room’s QR code with your device to connect to our staff. For emergencies, dial 911 or the local emergency number from your device. 

 

By implementing this smart technology policy, we aim to provide our guests with a more efficient, personalized, and connected experience. Please do not hesitate to contact our team at (213) 262-9640 or info@kodohotel.com if you have any questions or require further assistance. 

 

 

CHECK-IN & CHECK-OUT 

  • Check-In: 4:00 PM | Early Check-In: 1:00 PM with a $60 fee 
  • Check-Out: 11:00 AM | Late Check-Out: 2:00 PM with a $60 fee 
  • To purchase early check-in or late check-out, use the check-in link or text (213) 262-9640. 
     

 

SELF CHECK-IN PROCEDURE 

  • A check-in link will be sent via email and text 48 hours prior to arrival. 
  • Requirements: 
  • Photo of government-issued ID 
  • A photo of yourself 
  • $250 security deposit 
  • Additional purchases: early check-in, late check-out, parking, and pre-paid mini bar. 
  • On the day of arrival, just before check-in time, receive a room assignment, QR and PIN code digital key, and arrival details. 
     

 

SELF CHECK-OUT PROCEDURE 

  • Scan the QR Code in your room or text (213) 262-9640, providing name, room number, and stating “Checking Out”. 
     

 

AGE & ROOM OCCUPANCY POLICY 

  • Guests must be 21+ years of age. 
  • All rooms are designed to accommodate up to 2 adult guests. 
     

 

PAYMENT & CANCELLATION 

  • REFUNDABLE: Upon booking your card is charged the first night of your reservation. You have up to 48 hours prior to check-in to cancel or change your reservation for a full refund. After that time, your card will be charged any remaining amount on your reservation. If you cancel after this time, the first night will be forfeited and any remaining balance will be refunded. All changes are subject to availability.

  • NON-REFUNDABLE: Upon booking your card is charged the first night of your reservation and is NON-REFUNDABLE. At 48 hours before check-in, your card will be charged any remaining amount on your reservation and is non-refundable. You have up to 48 hours before check-in to change your stay dates. All changes are subject to availability.

  • Last Minute Reservations: For reservations made less than 48 Hours in advance, full payment is charged at the time of booking and is non-refundable.

  • Please Note: all reservations are subject to the taxes and fees below.
    Amenity Fee: $50.00 per day charge per reservation.
    Tax: California Occupancy Tax (14%)

 

 

TAXES & FEES 

  • California Occupancy Tax (14%) 
  • Amenity Fee Per Day: $50 
    Includes:  
    Premium bottled water upon arrival 
    Morning beverages & pastries, daily  
    Housekeeping room refresh, daily 
    High-speed WiFi 
    Luxury linens and organic bath amenities 
     

 

SECURITY DEPOSIT 

  • $250 hold during online check-in, released upon check-out and room inspection. 
  • Potential deductions include:  
    Noise complaints 
    Room Damages 
    Smoking 
    Exceeding occupancy 
    Disrespectful conduct 
    Missing items 
    Unauthorized filming 
    House rule violations 
     

 

PARKING 

  • Fee Per Day: $50 
  • Purchase via the check-in link 
  • Parking is assigned by room number 
  • Unauthorized vehicles are subject to towing 
  • If you’re arriving by Uber or Lyft, please use the front entrance located at 710 S Santa Fe Avenue. The parking lot for kodō hotel is situated at the back of the building. If you’re approaching from the front at 710 S Santa Fe Avenue, take a right turn down the alley, approximately 100 ft past the entrance at the corner, right before 7th Street. You’ll find the parking entrance at the second gate. We request that you park in the spot labeled with your room number and proceed to the hotel via the rear entrance. 

 

 

HOUSEKEEPING 

  • Housekeeping room refresh is offered daily until 4 PM. 
  • Place the Do Not Disturb sign on your door to decline housekeeping. 
  • Direct any additional housekeeping requests via the QR code in your room or by texting us at (213) 262-9640. 
     

 

PET POLICY 

  • Only ADA service animals are accepted. 
     

 

PACKAGE HANDLING 

  • Address packages to the reservation holder and room number within reservation dates. 
  • Recommend packages delivered to a local carrier center – FedEx, UPS, Amazon – for pickup.  
  • kodō hotel is not responsible for handling of packages. 
  • Contact info@kodohotel.com for more information 
     

 

FILMING & PHOTOGRAPHY 

  • Any professional videography or photography requires prior approval from hotel management. 
  • Filming without consent is a violation of hotel policies.  
  • Contact info@kodohotel.com for more information.   
     

 

SMOKING 

  • Not permitted in rooms or common areas 
     

 

GUEST RESPONSIBILITY 

  • While accidents happen, guests will be financially responsible for damage due to gross negligence. 
     
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